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Robin Blackwell · Guest

I have a I have a Compaq iPAQ 3850 running PocketPC 2002 which has worked
fine for the last couple of years. It has a Compaq 128Mb SD Storage Card on
which I keep all my datafiles, and a few program files.

Since yesterday, I can't seem to access any of the files or programs on the
storage card. I have moved the Storage Card to a card reader and run chkdsk
on it. Even though chkdsk has corrected some problems, and correctly
reports 133 files in 50.6Mb out of the 128Mb on the card, when I go to File
Explorer nothing shows apart from a couple of dummy files I have recently
created since the problems started.

Does anyone have any ideas on how I can recover the datafiles please?

Regards

Robin

Marc · Guest

Robin Blackwell wrote:

Mario · Guest

Hi Robin, I had a similar problem with ny 3870. Compaq was very
supportive and prompt to send me a replacement SD 128 Mb card because
they had a bad batch of cards.

Here is the link and a copy of the page if the link is dead. (the
pictures would not copy, so I wrote the lot numbers of the affected
cards.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=110&prodSeriesId=96481&prodTypeId=215348&objectID=PSD_MH020123_CW03

Compaq SD Memory Cards may fail in the iPAQ H3800 Series Pocket PC

customer advisory MH020123_CW03 revision 0
released February 2002 last updated 05 February 2004

description

Compaq 64MB and 128MB Secure Digital (SD) Memory Cards with technology
codes identified below may become inoperable after a short period of
use.

You may encounter any of the following situations:

Storage card is not displayed as being present in File Explorer even
though the card is inserted correctly.
'Error Copying File' message is displayed when copying and pasting files
using the card, indicating 'Cannot create or replace a file as no
storage memory is available'. The card may be recognized but will not
display the contents.
'Error' message is displayed when trying to back up data to the card
indicating an 'Unknown Backup Information Error'.
NOTE: The initial warning message requesting you to format the storage
card so that the system can use it is a normal process for all SD cards.

The back of each Compaq SD Card contains a LOT number. Locate the
Technology Code from the LOT number by referencing the diagram below:

To determine if the SD Card is within the suspected failure range,
compare the Technology Code on the card with the table below:

KZ, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK

scope

64MB SD Memory Card 253478-B21
128MB SD Memory Card 253479-B21
(These SD Cards are used in the iPAQ H3800 Series Pocket PC, models:
H3835, H3850, H3870, H3875)

resolution

Please contact Compaq Customer Service specific to your geography to
arrange for a replacement SD Card.

North America: 1-800-OK COMPAQ (800-652-6672)
Other GEO's: http://www.compaq.com/support (Choose the appropriate
country from the drop down box in the upper left hand corner to locate
contact information.)

NOTE: You must return the damaged SD Card with the affected LOT code
back to Compaq. For customers receiving an advanced exchange, the box
containing the replacement SD Card will have return shipping
instructions.

hardware platforms affected:

H3800 Pocket PC

components affected:

Non-hardware specific

operating systems affected:

Microsoft (Windows Pocket PC 2002)

software affected:

Non-software specific

third party products affected:

None

downloadable files:

None

notice:

The information in this document, including products and software
versions, is current as of the Release Date. This document is subject to
change without notice.

©Copyright 2002, 2004 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial
errors or omissions contained herein. The information provided is
provided "as is" without warranty of any kind. To the extent permitted
by law, neither HP or its affiliates, subcontractors or suppliers will
be liable for incidental, special or consequential damages including
downtime cost; lost profits; damages relating to the procurement of
substitute products or services; or damages for loss of data, or
software restoration. The information in this document is subject to
change without notice. Hewlett-Packard Company and the names of
Hewlett-Packard products referenced herein are trademarks of
Hewlett-Packard Company in the United States and other countries. Other
product and company names mentioned herein may be trademarks of their
respective owners.

I know iT won't make you recover your lost files, but you should be able
to get a replacement card. mine was over 3 years old and they still
exchanged it. no problem since.

I hope this helps you.

Mario

Robin Blackwell wrote:

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